Privacy Policy
This policy explains how DocuHyphen handles personal information when you use our website and document Exchange platform.Information we collect
We collect information you provide, such as your name, email address, organization details, account settings, support messages, and documents or other content submitted through an Exchange.
We also collect basic technical and usage information, such as your IP address, browser, device, sign-in activity, and actions taken in the service.
How we use information
We use personal information to provide and secure DocuHyphen, manage accounts and Exchanges, deliver notifications, respond to support requests, improve the service, process subscriptions, and meet legal obligations.
How we share information
Information and documents are shared with the people and organizations you authorize through an Exchange. We may also use trusted service providers for hosting, storage, communications, payments, security, and support. We do not sell personal information.
Some service providers may process information outside South Africa. Where required, we use appropriate safeguards for cross-border processing.
We may disclose information where required by law, to protect rights or safety, or as part of a business restructuring with appropriate safeguards.
Storage, retention, and security
We use reasonable technical and organizational safeguards to protect personal information. No online service can guarantee complete security.
We retain information only for as long as needed to provide the service, meet legal or contractual requirements, resolve disputes, and maintain necessary business records.
Your choices and rights
Subject to applicable law, including POPIA, you may ask to access, correct, delete, or object to certain processing of your personal information. You may also withdraw consent where processing relies on consent.
To make a privacy request or ask a question, contact support@docuhyphen.com. We may need to verify your identity before completing a request.
Changes to this policy
We may update this policy as DocuHyphen or applicable law changes. We will publish the revised policy on this page and update the effective date.